We would not be able to provide the service, there would be insufficient funds for the IT systems required or the resources to administer the service.
More
detailed consequences of decreasing the budget for Council Tax, Benefits, Business Rates and Customer Services by 50%
Consequences of decreasing the budget for Council Tax, Benefits, Business Rates and Customer Services by 50%
We would be unable to meet the statutory requirements to collect revenue for the district. Major impact on residents and business and the council due to the loss of revenue. Unacceptable levels of delays in processing claims and change of circumstances for both revenues and benefits could lead to homelessness and major impact on those vulnerable in our district.
Unacceptable delays in revenue for the district. Major impact on residents and business and the authority due to the loss of revenue. Unacceptable levels of delays in processing claims and change of circumstances for both revenues and benefits. Could lead to homelessness and major impact on those vulnerable in our district. Would impact on our ability to maintain the IT systems we currently use.
More
detailed consequences of decreasing the budget for Council Tax, Benefits, Business Rates and Customer Services by 25%
Consequences of decreasing the budget for Council Tax, Benefits, Business Rates and Customer Services by 25%
Reduction in staffing will lead to unacceptable delays in how quickly we respond to customer enquiries (phone, email and live chat) and unacceptable delays in new benefit claims, changes of circumstances and in awarding discounts and exemptions to local people. Reduction in recovery which could result in a reduction in revenue to the council.
Unacceptable levels of delays in processing claims and change of circumstances for both revenues and benefits could lead to homelessness and major impact on those vulnerable in our district.
Reduction in staffing will lead to major delays in processing benefit claims, change of circumstances, awarding discounts and exemptions. Recovery action would be impacted which would lead to a reduction in revenue to the authority. Delays in processing claims could lead to the threat of homelessness and affect those most vulnerable.
More
detailed consequences of decreasing the budget for Council Tax, Benefits, Business Rates and Customer Services by 10%
Consequences of decreasing the budget for Council Tax, Benefits, Business Rates and Customer Services by 10%
Reduction in staffing will lead to major delays in how quickly we respond to customer enquiries (phone, email and live chat) and major delays in new benefit claims, changes of circumstances and in awarding discounts and exemptions to local people – leading to financial instability for many vulnerable customers. Reduction in recovery which could result in a reduction in revenue to the council.
Reduction in staffing will lead to delay in processing benefit claims, change of circumstances, awarding discounts and exemptions. Recovery action would be impacted which would lead to a reduction in revenue to the authority.
More
detailed consequences of decreasing the budget for Council Tax, Benefits, Business Rates and Customer Services by 5%
Consequences of decreasing the budget for Council Tax, Benefits, Business Rates and Customer Services by 5%
Reduction in staffing will lead to significant delays in how quickly we respond to customer enquiries (phone, email and live chat) and significant delays in new benefit claims, changes of circumstances and in awarding discounts and exemptions to local people. Reduction in recovery which could result in a reduction in revenue to the council.
Able to increase resources by 0.7 FTE. This could allow more work on areas such as subsidy and improvements could lead to an increase in revenue via our subsidy grant. We should be able to invest in some system functionality that would see future efficencies and improvement in customer contact for example a more complete online forms package that would intergrate to our document management system saving time on scanning and indexing and limit emails.
More
detailed consequences of increasing the budget for Council Tax, Benefits, Business Rates and Customer Services by 5%
Consequences of increasing the budget for Council Tax, Benefits, Business Rates and Customer Services by 5%
Would allow the team to focus on delivering efficiencies which long term will reduce the cost of the service.
Would lead to increases in how quickly we respond to
customer enquiries (phone, email and live chat) and process new benefit claims, changes of circumstances. This would lead to financial support reaching residents more quickly.
Would also allow the council to focus more on recovery action which will boost the income levels to the council and ultimately boost the funding available for other local services.
Would allow the team to focus on delivering efficiencies which long term will reduce the cost of the service
This would enable the employment of both an additional full-time and part-time (0.7 FTE) staff member improving the service to vulnerable people in the district in response to Housing Benefit and Local Council Tax Support applications. Investment in system functionality would bring efficiencies and improved customer contact. It would also allow for a health check on systems we already use to identify further efficiencies and improve procedures.
More
detailed consequences of increasing the budget for Council Tax, Benefits, Business Rates and Customer Services by 10%
Consequences of increasing the budget for Council Tax, Benefits, Business Rates and Customer Services by 10%
Would lead to significant increases in how quickly we respond to
customer enquiries (phone, email and live chat) and process new benefit claims, changes of circumstances. This would lead to financial support reaching residents more quickly.
Would also allow the council to focus more on recovery action which will boost the income levels to the council and ultimately boost the funding available for other local services.
Would allow the team to focus on delivering efficiencies which long term will reduce the cost of the service.